Keep in mind there are people that were stuck for this for as much as 10 days. And yes, you probably had to sit on hold for quite some time. How many other passengers do you think were jamming up the phone lines the same as you were? As stated this was a situation that the airline had absolutely no control over. And if the air space is closed, it's closed. And on top of that, it's not like they could have put you on a bus.
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