My first call to Continental was on October 10, 2008, a day after I bought the ticket because I bought a cheaper ticket from Northwest Airlines on the same day. I mentioned to Continental's representative about the purchase of Nortwest ticket and wanted my money back
I made numerous request for the refund throughout the year 2008; my phone record will as well as Continental's recorded call should verify it.
Initially, they were going to credit it back to my American Express that never happened. In March 2009; they told me that they weren't able to credit my credit card because the last four numbers on the card did not match with with the number they had on file. I explained that my card was replaced and it was the same card with different number but the representative told me that the refund would be in the form of a check and the check never arrived. I called again in July 2009, September 2009, November 2009, January 2010, February 2010, March 2010, April 2010.
This complain has been filed with local BBB and the Department of Transportation's Aviation Consumer Protection Division.
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