I had Platinum Medallion System Wide upgrades, from 2009, which expired on Feb. 28, 2010. The rules on the back of the paper certificate clearly state, that as long as travel is TICKETED, the certificates are good. I used four of these by just giving the certificate number on the telephone, but on a recent flight to Athens, Greece, which had been upgraded using a certificate, the rules changed and the non customer service delta people said I needed to have turned in the paper certificate prior to Feb. 28. This did not apply on ANY of the other flights, and they were all after Feb. 28.
Delta offered no explanation, and no reason.
Used to think they were the best, and it is a shame to see them so low in customer accomodation now.
MM
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