Quick update:
- We called UA asking a refund since we decided to book tickets from other airline. A UA rep said that they cannot do the refund because we booked through orbits. They offered some kind of certificat as a refund. Sorry, we don't want to deal with UA any more.
- Then, UA booked another Delta flight on late afternoon May 15 for us. We got the confirmation number, and when calling to Delta, a Delta rep said that they cannot confirm anything and we have to check with UA at the airport. We called back UA and UA said that we had to check with Delta. What game are they playing now? It sounds like the blaming game of BP oil leaking. We still just don't know if we can get to NC by tomorrow or not.
By the way, we also got a voucher from UA, but it's totally NOT worthy because what we need is to be able to attend our son graduation from NC State Univ, not that cheap voucher.
Never go with UA again.
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