I saw more issues with reservations with people who booked through a third party than anything else. When you book through these third party companies, such as the online travel agencies (Travelocity, Orbitz, etc) you are essentially having another person book your ticket for you. Any mistake they make, and mistakes seemed to happen often with these companies, there isn't much the airlines can do. The reservations will sometimes show unticketed, or have been "exchanged", etc.
What most people don't understand, is that whatever fare the online travel agency web-sites return to you, can be had on the airlines main web-site as well. I always use these Travelocity type web-sites to see who has the cheapest fares. I note the flight numbers and times of the cheapest fare and then go to that airlines web-site. The same fare will exist with those same flights. I'd rather book directly through the airline than through a third party. Why add an extra step to the process and complicate things more than the airlines already do?
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