I got a call from Cathy/Continental at Washington Dulles yesterday and went there for the 3rd time. They indicated that they wanted to settle the issue.
1) They said they had new bags over at IAD which upon examination were found to be junk. (2) I could go buy a new bag for upto $200.00 and come to IAD with the receipt and they would reimurse me but they would not give anything in writing.(3) $200.00 voucher for future use, I accepted this offer.
I had also complained to the Dept.of Consumer Affairs Fairfax, VA. Continental gave them a run around also.
I don't understand why the sudden change after wasting such a lot of my time!
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