Customer " we do not" Care at Con. Airlines
I have been a one pass member since 1987 and flew Continental airlines for most of business or vacation, I have noticed recently that the quality of thier "customer Care" agent does not realy refelct the level of service that they are advertising. They hire these agents, very controversial and borderline rude.. Maybe they were hired from a wallmart or something.
Also, continental as well as other airlines are over-using the weather related delays , last transtlantic trip from Germany in Feb 08 was delayed 6 hours due to connection in Newark, my last return from S.F 10 AM was canceled and we had to take the red-eye shuttle from Oakland, basically 14 hours delay and arrive the following day .. Continental refused us a dime in compensation.
For those of ConAir Employees, we are not going feel sorry when this airline sinks into bankrupcy or taken over by another carrier, since your customers are not being treated they should be. Also tax payer is not going to step up and bail you our as we did post 9/11
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