Delta no longer value customer service. They see passengers who are late, for whatever reason, as a revenue opportunity rather than someone who needs assistance. If they can deny you boarding, they can then charge you $150 each to amend your ticket. It is as simple as that. Since Delta was allowed to emerge from bankruptcy and then rewarded by having their merger with NW approved, they have plunged to the bottom of the customer complaints league, whilst at the same time exploiting their local monopolies to rip off customers. The only answer is to stop flying with them.
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