Nil Response
I contacted Air France in January with complaints following a flight from Johannesburg to London Heathrow on December 29th. Our luggage disappeared for over a week and was returned damaged. Also we were conned into paying excess baggage in South Africa which also raised questions of safety.
I have since written three times to Air France at their Customer Service address in France and just cannot get them to reply.
What have I got to do to get a response?
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