If his flight was via London you may have another remedy if the Horizon Customer Care dept don't come through. Although the bookings are not linked, try this. Write to BA and state that your flights from LHR to Seattle (I assume this was your routing) were twice delayed. You should ask BA to reimburse your additional booking fees, providing proof that you had bookings with Horizon and that they had levied additional fees. State in your letter that you are making this claim under EU Regulation 261. It is a bit questionable if this applies in your situation as the regulations apply to flights which originate in the EU. However, I think it can be argued that the regulation does apply to you. More information on this is available on the BA website. Many US citizens are assuming the rules are the same in the EU as in the US. Despite the volcano being outside the control of the airlines, European Airlines are obligated to pay the reasonable hotel and additional expenses in such circumstances.
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