[flyphotog]

This story is long and convoluted...I arrived at DEN for my 7am flight to LGA at 5:30am to check in. The lines were long and check in was under staffed. I think many customers are angry today. My companion traveling on another airline jumped to the counter to inform them of my flight time, and they simply said - "you are going to miss your flight". I waited in line an hour to learn they were over booked for the entire day and I would be #10 on stand by. Customer service suggested I could fly with Continental for a $35 paper ticket transfer. I asked if this would be the only cost - I was assured it would be. So, over to Continental who refused to fly me without my bags - then back to Frontier - "your bags will meet you in LGA". Back to Continental " Oh no, we have no ticket exchange agreement with Frontier - $285 extra to board this plane which is leaving in 10 minutes please". Arrive at LGA - Frontier "Sorry your bags won't be here for 5 hours, Continental is responsible for them" - Continental - "we are not responsible for your bags" Frontier "yes you are" Continental "no we are not - you are disconnected from them" Frontier -"Ok we will deliver bags to your home". 12am phone call wakes me up after 15 hours of travel - Frontier "Your bags are here - we will not deliver them".

Today - 6 hours of phone calls back and forth to Frontier and Continental - neither will deliver my bags after both again said Yes, and then No as I was bounced between customer care and the baggage claim at airport over the phone. Now I have to go to LGA to pick up my bags!

I feel completely misinformed, abandoned and taken advantage of by both airlines. There was obvious animus between the companies both at DEN and LGA. At DEN Continental employees smirked and giggled about Frontiers lack of ticket exchange agreement. At Laguardia a Frontier representative accompanied me to Continental to state their position about baggage responsibility, and an argument ensued. I was astounded by the complete lack of professionalism, and the fact that I, the customer was left in such a position.

Frontier are amateurs and Continental should know better than to separate the baggage from the customer in this equation. Shame on both of them.