What is the complaint? The part didn't come in. It apparently can't be fixed without it. Are you upset at them not having it? Upset at the communication from the airline? Upset that it was 80 minutes before takeoff? Upset that it happened 3 times in 2 months? (Being platinum means you fly often therefore increasing your odds of this happening) Upset that there was no available flight the same day? Other than the part not arriving, I don't see where AA failed.
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