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Arghhh. So by your example, should we ground every single airline that has a cancelation % of 1.2 or above?
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I think the fumes from all that tear gas must be going to your head. I did not say anything of the sort!!
There are other safety critical industries which could not tolerate a 1.2% failure rate (nuclear energy springs to mind).
My point is simple. The customer has a legitimate complaint when 3 times in two months his flight is cancelled. Why is that hard to understand?
Southwest is a low cost airline and manages to have a despatch rate which is 33% better than AA. Why is that not a legitimate comparison and complaint? Incidently, even Southwest's rate is higher than Ryanair (who I hate), but still manage an even lower pecentage 0.5%.