Quote:
Originally Posted by jimworcs
You have very good circumstantial proof that you were told there would be no charge. Had there been a charge, they would have levied it there and then. I strongly feel you have a reasonable chance of winning this.
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Any agent can change reservations (flights, dates) without collecting payment. Many airport agents just keep quiet so they won't actually have to exchange the tickets (involving work). Then, when you go to check in for your new flight/date the system won't allow it until you pay.