It is ashame that you would wish for the loss of jobs of people, especially since there are plenty of agents that do care, and go out of their way for passengers - like myself, and I work for Continental. I am about to lose my job, with Continental, along with the rest of my fellow co-workers, because Continental is contracting out the station that I work at. ANOTHER AIRLINE will now being doing the customer service for Continental at this airport, and several others within the system; with more to follow.
In case you didn't know, and I wish more passengers did; airlines pay their customer service agents crap wages. One can truly make as much, or more, working at Wal-Mart. Agents do not make anywhere near what some people have this idea of. So, in fact, the type of people who are attracted to these agent jobs, are the rude, uncaring people, who work at Wal-Mart, and fast food joints - literally. That is what it has come to, and this is why airline customer service is so bad.
If you think Continental is bad, Continental as won most admired airline, and been ranked #1 in customer service for many years in a row, and is the airline that continues to make a lot of money, year, after year. It amazes me that this is true, but it is. I can't wait to leave the airline industry. My last day is May 31st. You wouldn't believe the stress of working 10+ hour days, dealing with what we have to deal with, for $8.00/hr, and some airlines I've seen, advertise less starting pay.
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