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Originally Posted by jimworcs
I think the fumes from all that tear gas must be going to your head. I did not say anything of the sort!!
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Tear gas aside, you didn't say that airlines should be grounded for canceling, I'll give you that one.
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Originally Posted by jimworcs
There are other safety critical industries which could not tolerate a 1.2% failure rate (nuclear energy springs to mind).
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Since I have zero knowledge of their failure rate I can't really comment on that. That being said, I find it hard to believe that some parts or systems have not failed leading to non-normal procedures to fix the problem in some plant somewhere in the world in that industry.
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Originally Posted by jimworcs
My point is simple. The customer has a legitimate complaint when 3 times in two months his flight is cancelled. Why is that hard to understand?
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Easy to understand. Flyer Todd happened to be on 3 flights that had issues. I'd be curious as to the other 2 cancelation reasons and also how many segments he flew in those 2 months.
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Originally Posted by jimworcs
Southwest is a low cost airline and manages to have a despatch rate which is 33% better than AA. Why is that not a legitimate comparison and complaint? Incidently, even Southwest's rate is higher than Ryanair (who I hate), but still manage an even lower pecentage 0.5%.
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Who said this............???
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Reducing things to percentages doesn't always help in high volume services.
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Let's throw out the percentages. WN ONLY canceled 539 flights in April, down from 800 in March. AA canceled just 306 in April. Putting the %'s back in, they are both under 1%. I'd say that's pretty good but if you happen to be in that percentage, obviously you'll have a different view. Flyer Todd was and does.