An airline would always win if it stays safe. No sane pilot would read the METARS and knowingly fly into a severe storm system. Furthermore, if the flight is not fully stable at 1,500 feet most airlines have a policy to abort the landing and go around. I think this has been a frightening experience for the passenger, but the conclusion that this was related to the admittedly appalling customer culture at Spirit is misguided. I have had a couple of horrific landing experiences myself.. one with BA and other with KLM. Neither of them are low cost.
|