If a flight is cancelled, the airline should take all reasonable measures to get their passengers expeditiously to their destination. The routes from Australia to LA are numerous.. I simply don't believe that there were no alternative routes or seats over a 24 hour period. Is it just co-incidence that this passenger was only offered a routing with fellow Star Alliance carrier ANZ?
There are loads of carriers who can operate this route, especially if you include indirect flights, including V-Australia, Qantas and Singapore Airlines.
I think this poster has a legitimate complaint. Sadly it is wrapped up in a load of guff for which poster should take personal responsibility. Why a grown adult would write to an airline and complain that they had to sit in the sun without a hat and attribute the blame for that to an international airline is beyond me. Some people clearly never watch Judge Judy.
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