Quote:
Originally Posted by jimworcs
If a flight is cancelled, the airline should take all reasonable measures to get their passengers expeditiously to their destination. The routes from Australia to LA are numerous.. I simply don't believe that there were no alternative routes or seats over a 24 hour period. Is it just co-incidence that this passenger was only offered a routing with fellow Star Alliance carrier ANZ?
There are loads of carriers who can operate this route, especially if you include indirect flights, including V-Australia, Qantas and Singapore Airlines.
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Yes, the reason we were offered ANZ was because they were partnered with them, they told us they could not try to re-book us on a flight with another carrier despite my pleas. They told us V Australia was flying out later that day, but they would not book us on the flight themselves because they were not partnered with them, but we could pay the $2000+ or so for a ticket with them ourselves if we had to get there urgently.
Their attitude was truly awful, I was told that I "should've been in line earlier" to have a better chance of getting re-booked onto ANZ and when I asked to speak to a manager the attendant blatantly lied to me and said she was the manager. The fact that they acted with no sympathy to me whatsoever did not impress me at all, here I was stressed, frustrated and grieving and all they can do is smile at me in mockery.