So this is my point. Here we have seats available which will get the customer to LA on time, but United didn't wanna pay. This should be regulated. However, rule 240 of United's Conditions of Carraige certainly does allow for the airline to book you onto an alternative carrier. However, the caveat that they will only be on carriers they have an agreement with is unacceptable... it should be on any available carrier.
Quote:
|
A) UA WILL TRANSPORT THE PASSENGER WITHOUT STOPOVER ON ITS
NEXT FLIGHT ON WHICH SPACE IS AVAILABLE IN THE SAME CLASS OF SERVICE AS THE PASSENGER'S ORIGINAL OUTBOUND FLIGHT AT NO ADDITIONAL COST TO THE PASSENGER.
B) IF UA IS UNABLE TO PROVIDE ONWARD TRANSPORTATION
ACCEPTABLE TO THE PASSENGER, UA, WITH CONCURRENCE OF THE PASSENGER, MAY ARRANGE FOR THE TRANSPORTATION ON ANOTHER CARRIER OR COMBINATION OF CARRIERS WITH WHOM UA HAS AGREEMENTS FOR SUCH TRANSPORTATION. THE
PASSENGER WILL BE TRANSPORTED WITHOUT STOPOVER ON ITS (THEIR) NEXT FLIGHT(S), IN THE SAME CLASS OF SERVICE AS THE PASSENGER'S ORIGINAL OUTBOUND FLIGHT AT NO ADDITIONAL COST TO THE PASSENGER. C) IF SPACE IS ONLY AVAILABLE AND USED ON A UA
|