Hi there, having recently been a victim of 'we have had a problem - but now it's your problem' approach from Delta staff and being left feeling like you can be treated in any way without a simple apology for your delays, I an understand your frustration. I would put it to bed if I were you, it's not worth continuing to get upset about. I was dumped in New York early hours in the morning due to a problem outside my control and my response has been 'tough'. We just want people to understand this is a major stress to us normal mortals... isn't that what 'customer service' is supposed to mean. These things can wind up even the most patient person, it wouldn't take much to avoid that stress. I hope you don't have to go through it again and would take note of the comments re 'legacy' airlines. I certainly will be.
PS. I'm a Brit and haven't been left with a very good impression of my fellow American airlines after my recent trip there. Take care and and just remember, you are stressing about it, but no one at the airline cares or will lose sleep over it, so why should you.
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