I think he is referring to how to start a new thread on this website, rather than how to make a complaint to KLM itself. I guess to the uninitiated, it could be a problem. To Bucharest... here is how to make a new thread for KLM...
1. From the home page click on the "other airlines" section at the bottom of the page
2. Click on the "new thread" button at the top of the page.
3. Vent your spleen.
Hope that helps!
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