I have recently had experience of terrible customer service and being bumped and dumped by Delta. What concerns me is that airlines seem to be able to treat people like they don't care and they have no recompense. I was promised hotel accommodation and it never came to fruition, I paid for it, had a lot of stress on my journey that I can't even tell you because I refuse to stress further. I'm a Brit and have been left with an awful experience of American travel. With all your legal moguls out there, how can the airlines get away with not being responsible for their actions, I find it amazing that whatever they put you through, they can just politely say, we will not give you any compensation but will continue to try and improve. HA.. I think you are right, everyone who's had problems should write to get your Bill of Rights that if an airline doesn't meet your contracted ticket in any way, then they should have to pay up for that inneficiency. They'd soon get their act together. I also think that anything other the weather is not outside their control. mine was maintenance, how can that not be in their control or their fault, it's basic standard practice. Disgraceful..... I don't know how they continue to get away with it.
I think you've been patient, I've had one strike, and Delta are out. I flew 1st class to ensure a pleasant travel experience and it's left me emotionally damaged. Well done Delta... you can keep your Vouchers cos I won't fly Delta again.
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