Thanks
I appreciate that response. Yes, this was very stressful and I probably do worry too much. Its not the money; I could easily afford to pay. I found it to be a humiliating experience, the second such one I have had with American in the past three years. It feels to me like there is poor training and infrastructure -- note they have one of the few web sites that does not provide flight tracking, and it is virtually impossible to speak to people in areas like customer service who have any authority. Because flying is uncomfortable (In addition to a disability I am very tall) I try to reduce everything to things I feel controllable -- same seats on most flight, same airports, JetBlue or Southwest, etc. We'll see what happens. BA, in my experience has always been a bit of a shambles, and I go way back to when it was a national carrier deep in the pits. The on-board service on my recent flight was very poor, though the individuals who helped me at Heathrow were very kind. I was not aware of the complexity of the rules on baggage. We live and learn, sometimes the hard way.
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