[majust7]

Yes, she paid full fare for a minor child plus an extra fee for minor child accompaniment by an airline personnel. At the last minute they were told there was no accompaniment available for the first leg of the trip, making it impossible for the child to travel as she cannot travel alone. My daughter-in-law rebooked for a day later on a flight that did offer minor child accompaniment, but the airlines refuse to return her money for the flight she had to cancel due to the fact they could not provide what she paid for. My daughter-in-law has been on the phone with the airlines for literally hours every day trying to get some justice--her money reimbursed, but they will NOT do it. I can hardly believe this. I'm sure there must be some way to force them to return her money, but we don't know how or where to turn. Any advice would be much appreciated.