I take a bit of exception to the last sentence above. This is a general statement that reflects on all CSA's. Of course there are laxy agents as there are laxy people in any field. It does not benefit and agent to not help someone when they are needing help, in this case, rebooking. The money is not coming out of the agent's pocket. If there is a seat on another carrier that the airline has a ticketing agreement with, it's pretty simple to make the entry to book them and a couple more steps and the ticket is reissued.
It takes very little time and effort to look for and rebook a new flight. The only issue comes when the customer is so concerned with berating the agent for him canceling the flight that the agent then may not try very hard.
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