Complaint: Customer Service Customer Service? Unaccompanied Minior?
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  #9  
Old Jun 12, 2010, 6:48 PM
majust7 majust7 is offline
 
Join Date: Jun 2010
Posts: 6
Default unaccompanied minor

They are now saying if we send a copy of the child's birth certificate to verify age, they will refund the cost of the old airline ticket within 7-10 days. These seems silly as why would we buy the extra service if it was not needed, and we did in fact PAY for that, so why would they withhold returning our money for ANY reason??? We shall see if they actually refund the money. If not, we'll do the small claims thing. However, we are in California and the CHILD is in SC, so where would the venue be?