IAmJulie.........Delta is the worst but AA isnt that much better, so don't go around telling people fly AA as the amount of complaints will surely rise and if im not mistaken AA keep adding extra fee's or were the first to impose some (first bag fee)
Delta and AA need to have a major overhaul and bring in a firm that specializes in customer service and then maybe they can improve their image and service, delta is too big and dont care about their customers. AA just have terrible customer communication and they both look to screw the passengers who are supposed to keep them flying even tho the govt steps in.......let them fail increase a healthy competition
and the United Continental Merger shouldn't be allowed to pass but it will
|