Complaint: Customer Service No seat assignment-rude gate staff
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  #11  
Old Jun 18, 2010, 9:31 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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Quote:
Originally Posted by jimworcs
that sounds a very plausible scenario.
I'm glad you think so. Because it was my life for a long time. Except the planes I worked on were twice that size so twice the number of people wanting seat changes.

As far as seating a minor next to a family member being a priority........it already is. It's just plain common sense that a child has to sit next to mom or dad. A regulation won't change this. Even software to somehow do as the OP wanted won't always work because when people make reservations, they won't say the passenger is a child. And if you don't believe that, I've had people bring their kids to the airport to travel unaccompanied and there were no remarks in the res cuz mom or dad never said anything.

Also, sometimes reservations are made separately and there is no way to link it with a different res.

It's a nice idea but I don't see an easy fix to this one. Gate agents will just continue to save the day in each event with no thanks.