Complaint: Customer Service No seat assignment-rude gate staff
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Old Jun 20, 2010, 2:47 AM
mars6423 mars6423 is offline
 
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hey by making sure that the child and the guardian are together it will make everyone happy a win-win. The child wont be running down the aisle every few mins to go see who they are with and there wouldn't be a deal with the guardian coming over to keep checking on their child, which would be very annoying for all parties.

I dont care how the airline does it, it shouldn't even be thought about, they should see someone with a young child and make sure they are together no questions asked. Who cares if they "block" 20 or 30 seats it shouldnt matter a child is a child and they need to be safe at all costs. That way there is a full proof way that nothing will happen to the child that can be controled.

And if worst comes to worst then the airline should upgrade the passenger to business class so that the family can be together

Besides dont they say that assigned seats are not final but they try and keep what you selected? they have the right to change seats, so there should be little complaint if the seat that someone moves to is comparable.


Now if the family is large or is a group flight then this may be a little more difficult to handle with all the seat requests if there are already assigned seats. So the scenerio her would be this: AT BOOKING the family/group is told that there is a chance that the whole group will not be sitting together but they will make sure that every child will be with a adult member of the group and that they will arrange it so that the group can stay as close to each other as possible.

I know a few years ago flying Singapore Airlines from Singapore to Sydney my company arranged a family vacation package and booked it all as a group and since many members of the group were young (kids) SQ blocked off a whole area of the plane for us, we had I believe 3 rows all to ourselves from the left to the center and onto the right. That was probably because they actually take care of their customers and value their passengers.

Me and a few friends were going to book a ski trip to Colorado and went through group reservations with 3 different airlines (Continental, Delta and United) and the best they could do was having 2 people together and the whole group scattered

point being is keep children with their adult supervisors (parents, family, who ever is responsible for them)