Complaint: Customer Service No seat assignment-rude gate staff
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  #24  
Old Jun 20, 2010, 6:14 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Judge,
It is not that no-one is listening to your point, but I think you are choosing to ignore a fundamental element of what the point is. In all your years of experience you have never come across a situation where a child has been separated from the adult. This site is littered with examples where parents and their children have unnecessarily been subjected to anxiety and stress because the airline would not guarantee that they would be seated together. mars has now given a first hand experience of it actually happening.

Whether it happens to a tiny number of people or not is not the issue. The issue is the passenger should have the right to insist on it and the airline should be required to comply.