My daughter (17) was traveling to a program at University of Iowa today and was being met at the airport before 4pm. So we parked at the wrong terminal (construction redirect) and got to check in 42 minutes before our flight and were directed to the kiosks for check in. When the kiosk told us to check with check in, were told that she would have to take another flight and go to check in. Excuse me - tell me the whole story Ms. Laurine Woodson. You mean she could still be on the flight but could not check her baggage? We went to check in and the gentleman was going to check us through once I explained the situation. However, he asked Ms. Woodson for a blue tag and she refused! Not only that she was rude and unsympathetic. Tell me my options Ms. Woodson - isn't that your job as the supervisor. I then asked for her supervisor and was told that she was at the gate. How can I talk to her without a ticket I asked? She smirked. After deciding to send her without her bag and seeing her off, I went back to check the bag for a later flight. Lovely Ms. Woodson then told me that wasn't possible - how about some customer service? Tell me my options be human. Never again Delta Airlines!
