efj, first off, there are agents in every company that do not hold up the standard of customer service we would hope, and I want to apologize for the fact that you had to meet and interact with one within our company. There are those who will say that everyone that works for Delta is this way, but I can assure you we are not. Now, to address your problem, which airport was your daughter flying out of? There are cutoff times for check-in to avoid passengers missing flights or luggage not making on the flight and being separated from the customer. I know you had to park at a different terminal due to construction, but would it have been possible to drop her off so she could check-in, then meet her in front of security to say goodbye? Also, I am curious what you mean when you say a "blue tag"? I am not familiar with any bag tags we have that are blue. And just a heads up... Since your daughter voluntarily separated from her bag, albeit her only choice at the time, they will not deliver it to her. All this said, I would encourage you to write to Delta
here and/or call them at 1.800.221.1212 and/or write a snail mail letter to Delta Air Lines, P.O. Box 20980, Atlanta, GA 30320-2980. We need to know about bad apples in the bunch so they can be coached on how to better handle this in the future. Thanks for flying Delta, I hope you will give us another try.