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I had a feeling I would get a faster response from a website than from posting it to Delta, and that was the case. I posted first to Delta. I might have the color of the tag incorrect but the point is, this agent was willing to listen to my dilemma and give a human response. Ms. Woodson could only spout off rules which didn't give me any options and made me mad as hell. I feel the bag could have went on another flight and then I could have had a service take it to my daughter at the University of Iowa but was told that they couldn't do that. I went to send the bag via UPS and it cost $135! If your only concession is that you will train Ms. Woodson to be more emphatic, great. This is the responsibility of companies such as yours if you want to stay in business. However, it would take more for me to choose to travel with Delta in the future.
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