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If your only concession is that you will train Ms. Woodson to be more emphatic, great. This is the responsibility of companies such as yours if you want to stay in business.
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Each case is different and should be treated differently when it comes to training, punishment, etc. That is why I encourage you to write a letter to Delta so that she can be re-trained when it comes to handling situations like yours, and if need be, punished if deemed necessary. I am not the one who makes the determinations for such things, but my personal opinion is that we (as a company) should not put up with employees who treat our customers with anything less than the utmost respect, compassion, and understanding. Obviously it was not your fault that there was construction going on therefore making you later than planned for check-in. If it had been me checking you in, I would have done it as fast as possible to give you and your bag the best chance of making it. That said, I would have also advised you that it was after the cut-off time so there are no guarantees that you or your bag will make it on the flight.
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I feel the bag could have went on another flight and then I could have had a service take it to my daughter at the University of Iowa but was told that they couldn't do that.
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The reason that was not an option unfortunately was because you voluntarily separated from your bag. I know it's not what you wanted to do, and I know there weren't really any other options, but that is policy. I wish there was a different way to do it.
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I might have the color of the tag incorrect
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I did not mean to make you think I was nitpicking your story, I was only trying to get a more detailed picture of what happened.
Again, thanks for flying Delta, I hope this issue gets resolved and you will try us again in the near future.