Pressure for Boarding premiums
The last few times I've flown Southwest, I've found their online check-in system suspiciously disabled. The less than helpful message stated:
"If you have purchased EarlyBird Check-In or you are a Rapid Rewards A-List Member, please rest assured that your boarding position has been saved. Simply proceed to the airport to print your boarding pass from the kiosk."
They seem to be using broken software to pressure people into buying premium check-in options - options my company doesn't reimburse. Fortunately, they do reimburse tickets on airlines other than Southwest.
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