Quote:
Originally Posted by justme
Delta's (as well as US Air and United) cutoff time for check-in with bags is indeed 45 minutes. The info is on their website here.
While you were admittedly checking in after this time, it was only 3 minutes and there shouldn't have been a problem getting both your daughter and her bags on the flight. I still think the situation was handled poorly. I looked up Ms. Woodson in our corporate directory and she is indeed a supervisor, which makes this failure all the more embarrassing. Again, please write to Delta so that this can be rectified. |
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Regardless of the fact that you work for Delta and feel the need to over-apologize and make yourself look good, why don't you contact Ms. Woodson and get her side of the story? It is entirely possible that this passenger is exaggerating and may have been a lot later than 3 minutes. Also if you weren't there, how could you possibly know the tone or dynamics of any conversation?. If Ms. Woodson is indeed a supervisor, it would stand to reason that she already has a lot of customer service experience and does not need more "training". Sounds like she was doing her job correctly and typically, this passenger, like so many others cannot take a negative response; in other words cannot take a "no" answer. You should be more open to learning both sides of the story before you direct people to write and call, thereby serving as one-sided judges and executioners. Also, the moderators should **** out personal names of airline employees.