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Originally Posted by justme
Our policy about wearing name tags is that customer facing employees have 2 options for their name tag. It can either be a first initial and last name or first name and last initial. That fact leads me to believe that she told him her name, in which case, she had to have known that it would be used in any complaint written. If she didn't want he name to be used, she wouldn't have told him.
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That may be true however if I remember correctly (which I think I do) airline employees are also required to wear an airport badge displayed on their outer most garment above the waist which has first and last names spelled out. Unfortunately, it's easy to see and passenger just love to peer in to see your badge. Yes??
I have never really spoken out about this that I can remember but I truly believe that allowing last names here is wrong. Not my site and I'll abide by the rules but if I had my last name pasted across here, I would NOT be a happy person. Most passengers don't give their full name here as that is their option. An employee who has no control over what a passenger writes, is not afforded the same consideration. His/her last name can be thrown around willy nilly as previously done here. Then a comment that if the employee wanted to defend him/herself, all they would have to do is come here and do that. Absolutely bonkers to use that rational. How many airline employees are on this forum?? A miniscule percentage of a small number to the far right of a decimal point. They have no knowledge their name is here or even knowledge of this site, most likely.
This will not change the policy of names being used here but I feel a little better now.
