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I don't think this website portrays itself as "unbiased".
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Maybe they don't use the actual word
unbiased, but
objective is a synonym and they do use that word... from their mouth it says:
5) Is AirlineComplaints.org run by the airlines themselves?
No, they are run by us, who never have been or will be an employee of any airline. This ensures the complaint forums remain independent and objective and out of the control of the airlines and in the control of the customers - the way it should be.
On more than one occasion it has been proven that one who is criticizing an airline or an airline employee can get away with saying pretty much whatever they want, calling people names, using foul language, so on and so forth. But as soon as someone utters a single word in criticism towards a passenger, red flags go flying, warning emails get sent, and either temporary or permanent banning take place. Do not take what I am saying to mean that I think that it is ok for the airline employees on here to return the hate (that gets spewed at us constantly) in a malicious manner, nor do I think this is a place to come and voice complaints or war stories about passengers unprompted. But I do think that if the situation warrants an employee telling someone to get a grip, that it shouldn't result in sanctions against the "offender". There are countless "complaints" on here that have absolutely NO credible basis for complaint. People mad at the airline because a tornado delayed their flight, mad because we charge them money for a bag that weighs 150lbs, mad because we didn't serve them steak and potatoes when they paid $98 for their ticket. (I know service isn't what it used to be 20 or 30 years ago, but that's what passengers get when they demand tickets for under $100) Give me a break, and take your whining somewhere else. Save the forum for actual complaints that need to be heard and resolved.