[Butch Cassidy Slept Here]

Jimworcs wrote:

I know, lets all just get numbers.

I brought up this idea some time ago as one answer to complaints about employee behavior. A number responds to Just Me's rightly stated concerns about the crazies in this world. Only airline management would be able to match an actual name to a given number. Still, some airline employees/sympathizers on here (I honestly can't remember who) have stated that even making employees display numbers amounts to some kind of endangerment to the employee. This kind of thinking makes no sense whatsoever and makes me wonder if these same people are closet (or actual) customer bashers.

In any case it's encouraging to see that Delta is, at least, willing to pay lip service to the idea that some kind of identification--even "Sam J."--should be visible to the customer.