I hate to say this and it will sound like I am condoning it (I am absolutely not) but this is the Philippines. This is their way of life. Corruption is at all levels here and you will NEVER get your 500 pesos back no matter who you complain to.
Corruption is from top to bottom in the PI and a low-level scam got you. If you complain to the police (who may be the worst offenders of all) you will get nowhere. If you complain to PAL, they will turn a blind eye. Since this was on a foreign carrier in a foreign land, I will have to say, you are completely out of luck.
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