Complaint: Customer Service Rude customer service
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  #28  
Old Jun 25, 2010, 8:45 AM
justme justme is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Jul 2009
Location: ATL
Posts: 257
Default You should know better Judge

Quote:
Call the 800 number
"THE" 800 number? Which one? Reservations? I seriously doubt they would be permitted to, or have time to, act as a switch board for passengers wanting to talk to someone at the local airport on the phone. Not to mention, legally they cannot tell you if "Ms. Daisy Dukes" is employed with the airline, you have to call HR for that.

Quote:
ask to be connected to a certain city or what that phone number is
Again, I don't think they would connect you to an airport number, with the only exception being that they may give you the baggage service number. (only if it is published locally) They certainly wouldn't give you the numbers for any airport... They are unlisted, and have a warning when you pull them up that says, "These numbers for intra-company use only", for a reason. Can you imagine the bedlam if passengers got a hold of the ticket counter phone number, or a bag room number, or worse yet, a supervisors number!?! It's crazy to think that calling an 800 number would eventually get you to a supervisor of a specific employee.
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