Dritt1,
I concur, SW is definitely going in the wrong direction when it comes to customer service/satisfaction. I have been a SW loyalist for years yet they are deleting my expired awards (didn't know expired awards can expire) and now they only have 7 seats on a flight for standard awards... the "freedom" awards (2x) are available instead. I have to spend $16,000 in SW visa charges to earn a round trip ticket... now I have to used $32,000 worth of charges for that same round trip... what a rip off. I also found 5 carries that charge less than the SW web specials for my flight. Sad to say... SW is now not my choice airline...
Any idea of how to sell 7 RT vouchers on SW???
MO
