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Originally Posted by Traveler68
And not a single Southwest employee helped me as I stood in line for 20 minutes to use the single self-serve kiosk at the airport.
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As well they shouldn't. The name is self-servce, which you wrote yourself. Point of the machines is not to have to pay an agent to check you in. It would be defeating the purpose of them if they paid for the machine and all the software and installatoin AND pay an agent to use it for you. This was a pet peeve of mine when I worked and obvously I'm wrong but in my little world, that's how I think. So I left.