Complaint: Customer Service Rude customer service
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  #32  
Old Jun 26, 2010, 9:04 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Fine, lets agree to disagree.

On BA.. the management are currently recruiting new staff on new contracts.. the union are balloting their members about further strike action in August (peak summer holiday disruption). However, the overall feeling is that the FA's have lost this battle. BA are increasingly able to operate even during the strike.

In truth, even the union is now fighting primarily to save face. The original dispute was over a reduction from 14 to 13 FA's on long haul flights. The union seems to have conceded this point. However, BA warned any staff who went on strike that they would withdraw their flight concessions. (These are a voluntary benefit and not contractual). The FA's are now demanding these be restored. It is vital for some of them as they "commute" from Europe to LHR to get to their jobs, using the benefit.

I think it is largely over. The truth is, some cabin staff earn up to £40K per annum. It is unsustainable in the current market.