to get back to the original subject I can tell you for a fact that unless you have a supervisor sign in. the computer literally inhibits you from checking the bag in even 1 minute late. there used to be an entry we could do to get around this by "inserting times" basically we told the computer that the flight left at 4:30 instead of 3:30 and then we were able to check the bag in...re-insert the correct time and be done with it. not all agents know of this entry. but enough people knew of it and were abusing it, so they took it away from us. for security reasons we are also required to check your bag in on the same flight that you travel so if we couldn't check your bag in for the first flight we can't just send you and then send your bag later. this really isn't commenting on the behavior of the agent in PHL but i did want to share some information with everyone to let them know a little bit about why the agent wasn't able to 1) just take the bag and take a chance that it makes it and 2) just send the bag on a later flight hope this helps a little
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the views and opions expressed here are my own and not those of Delta Air Lines
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