The outrageous and byzantine charging mechanisms of airlines are designed to bamboozle the consumer and rip them off. Let me predict what response you will get. They will say that a one way, last minute ticket is the most expensive ticket. The price of this in second class is the same as a first class ticket. Therefore, you were "upgraded" to reflect this. It is exploitation of the highest order.
You should have used the internet to see if you could buy a last minute consolidator ticket or checked out the price of a return. It is often the case that had you bought a return ticket, you could have bought it for considerably less. This does at least have the added bonus of making the airline waste an empty seat for the return.
Good luck with trying to get anything done. The charging and pricing of tickets is not regulated sadly, so there is little you can do. Bad publicity is your only recourse. Try writing to "Readers Rants" in the Sunday Times and see if they will publish the disgraceful way Spanair used your situation.
|