Thanks for the reply Jim, and yes i understand the way they charge, but as i said it would have been very easy for the company rep to book a ticket for me. Sadly due to the situation we were unable to try the internet as the desk at the airport didnt open till 4:30am for us to book on a 6am flight with the gate closing at 5:30am. As you say if i get no response or an auto response from Spanair then i can assure you this, i will shout as loud and for as long as i can to any1 that will listen about Spanair's appalling attitude to fellow humans in the worst of times a man can face.
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