Complaint: Customer Service Flight from Hell
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  #6  
Old Jun 29, 2010, 12:37 AM
justme justme is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Jul 2009
Location: ATL
Posts: 257
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Quote:
Think yourself lucky you were not on Delta.
This complaint has ABSOLUTELY NOTHING to do with Delta. You do this in every post because you have a personal beef that you cling to like a little child clinging to a blankie. I know FOR A FACT that Delta would get the batteries, as well as medicine, medical instruments, pumps, needles, you name it, I have done it MANY MANY times in my ramp days. Stop bringing Delta in to every complaint written about other airlines.

Now, on to the ACTUAL complaint...

Quote:
I stood at the end of the Jetway as a baggage handler made endless trips from the cargo hold of our Denver A/C to bring several baby strollers to the mothers waiting with me. I tried three times to get him to take the stub I was given in Denver, saying each time, " I really need this bag, my plane is leaving from the other gate and I have to have this bag"! He never even acknowledged my request and I sensed I would get no cooperation from him.
You are correct that he should have acknowledged you, but it is against federal regulations to give a checked bag back to a passenger in the jetway. Once they put the tag on it and stowed it ion the cargo hold of the first airplane, it must stay there until your final destination where you can claim it at baggage claim. I hope if this situation comes up in the future, this info will help you.

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I asked him what the problem was and he said we were not in compliance with their requirements because we didn't have sufficient battery back up. I asked him, "you mean to tell me that because you lost my bag with the spare batteries that you are going to take us off the plane??" he said yes
I may just be missing something while I'm reading, but where did they lose your bag? You made it from ANC to DEN (with carry-on in possession), then in DEN when you were boarding the ORD/MDW flight, you surrendered the bag in the jetway, which means it would have immediately been taken down and put in the cargo hold with the other bags and strollers which means it made it to ORD/MDW. So, when you get to ORD/MDW and go to board the flight to JAX, the bag wasn't transferred? Another reason I'm confused is because, since it was a domestic flight, there would have been no reason for them to make sure your bag was on board. They do not do positive passenger bag match on domestic flights. And even on international flights, it's not a security problem if the passenger is on and their bag isn't, it's only a problem the other way round.

Quote:
the presence of three uniformed policemen which I took as an indication that I must have intimidated them
They could have been there for any number of different reasons. Maybe they had a problem with a different passenger, maybe they were all just friends, maybe there was an issue earlier and they were getting statements from the agent about a completely different issue. In my experience, if the police are there for you, they would have spoken with you. They didn't, so I can only assume they weren't meant for you.

Quote:
I expect someone from UAL to come to my home and apologize to me and my wife to our face and tape the whole thing with me receiving a copy of the tape. I'm not in the mood to be patient in this so I would expect to hear from you no later than July 1, this year or I will spread this letter all over the internet and see how your company likes to be embarrassed.
Like Jim(thegrump)worcs said, be realistic. Someone coming to your house and apologizing on camera will never happen. And as far as your threat to embarrass them on the internet if they don't... looks like you jumped the gun a little as it's not yet JUL 1st... your end date.
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