[Butch Cassidy Slept Here]

justme wrote…

you have a personal beef (with Delta) that you cling to like a little child clinging to a blankie

Maybe, justme, if you worked for Great Lakes Airlines things would be different. Unfortunately, as my neighbors tell me, a large target is easy to hit. The fact that Delta shuttles between the middle of the pack and the cellar, on the DOT consumer ratings, doesn’t help. Delta, American, United, and US Airways would all give themselves a boost with the DOT if they could come to understand that ordinary civilized behavior costs nothing. It can also go a long way toward holding down complaints. The Delta staff I’ve encountered in Billings are kind and decent people. Based on some of the posts on this board Atlanta is another story. Apparently some (ATL) Delta staff “rule” their concourses like a banana republic dictator.